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FAQ
1. . How much does it cost?
Volo conferencing is convenient and
affordable. The total cost of a Reservation less conference
call is .20 cents/min per leg. Example: 6 people talking for
30 minutes would cost just $36.00.
| Call
Types |
Toll
Free |
Operator
Assisted |
27 ¢ |
Reservation
less |
20 ¢ |
|
2. What payment plans are available?
We accept Visa, MasterCard and American Express payments.
In addition, you can apply for 15/30 days payment terms. Just
fill out our credit application and fax back to us.
3. How long does it take to set up
an account?
We usually set up new accounts within 1 business day as account
approval is quick (for that urgent call we can process some
accounts within one hour of receipt-on business days). As
soon as we approve your credit card/payment terms, we will
send you an email notification with instructions on how to
participate in conference calls using Volo. If you would like
to be invoiced for services, we do a quick credit check. Should
you choose to pay with your credit card, we verify that the
account is available for new charges. Then we proceed with
your setup! In a few cases we may ask for a credit card number
as an "Account Guarantee" in order to provide invoicing
terms. This usually only occurs when information provided
by the credit bureau is insufficient, or if your company is
less than 2 years old. If there are any problems with the
processing of your account, a representative will contact
you promptly to work out a solution In a few cases we may
ask for a credit card number as an "Account Guarantee"
in order to provide invoicing terms. This usually only occurs
when information provided by the credit bureau is insufficient,
or if your company is less than 2 years old. If there are
any problems with the processing of your account, a representative
will contact you promptly to work out a solution
4.What’s required to setup
an account?
Setup is relatively easy as we do not require that you sign
any term commitments.Just fill out an Account Application
,this can be done online, or by submitting an application
by fax . You can also contact our sales office at 866.711.2663.
5. Do I have to sign a service contract?
No, the only documentation we need to receive in order to
activate your account is an Account Application. The terms
and conditions agreement that is implied by the submission
of an application is simple:· You pay for service with
which you are satisfied. · You can use our services
at any time provided your account payments remain current.
· If you're not happy with our service, you can stop
using it at any time with no obligation.
6. Are there any minimums or hidden fees?
Other than what's listed below, you will find no other charges
listed on your invoice.· 800 MeetMe: No minimum charges,
No setup fees...You are billed on the basis of minutes used,
and that's it.· 800 Operator Assisted: A $50 minimum
applies per conference. If the costs of your conference call
(which include your per-minute rate + $6 setup fee) do not
reach $50, your conference fee will be rounded up. This helps
us cover the cost of providing your customized call setup,
with such a low per-minute rate.
7. How will I be billed?
The total amount for each call will be billed to your credit
card immediately following each call. Via our web access,
you will be able to view a raw call detail report as well
as a comprehensive payment history for you to print out for
your records.
8. How do I make a call?
1. Decide on the call date and time.
2. Inform your participants of
conference date and time, dial-in number and access code.
3. Dial in the toll free number.
4. Dial in your access code followed by the subscriber code,
and follow the prompts.
Have all of your participants call the dial-in number at the
scheduled time, and follow the directions below on How to
Join a Reservation less Call.
9. How do I join a Reservation less
call?
On the chosen date and time, have your participants dial the
866-611-CONF number.Instruct them to enter the Access code
that has been assigned to you, followed by the # sign.Have
them announce themselves or have the system do this automatically.
10. On a Reservation less conference
can you dial out to one participant or more than one participant?
Yes, just simply dial*1 and follow the prompts.
11. Can international dialers connect
by using a toll free number?
No, any party dialing in overseas needs to call a local exchange
number.
12. Can a participant calling from Canada access a toll free
number?
Yes.
13. How do non-U.S. residents join the call?
Simply have them dial into the bridge, they will be responsible
for all long distance charges. Or, as Moderator, you may call
them by pressing *1 at anytime.
14. If I set up a conference and
I have international callers, how can I arrange it so that
they don't have to pay for the call?
You can either dial-out to them directly from the conference
by pressing *1 and following the prompts via touchtone commands
or you can use the web Moderator to dial out. In addition,
you can have the operator call out to the conference participant.
15. How does a subscriber/access
code work?
Normally Volo will assign you a subscriber and access code
so that you can have your participants call in and enter the
seven-digit pin followed by the pound sign. At that time they
will enter the conference. At anytime a operator is available
for assistance during your conference, just press star zero(*
0).
16. Can you indicate specific billing
information that is just for this specific conference?
Yes, we can note anything on the reservation that will help
you with your billing process.
17. If the call is scheduled for
one-hour do we get cut off after that time has expired?
With Reservation less conference calls the subscriber controls
the duration and you can actually use as much time as you
need to conduct your call.
18. If I book the call for ten lines and I only use eight
do I get charged for the unused lines?
No, there is not a charge for unused lines.
19. Is there a set up fee?
No, Volo does not charge a set up fee and there is no charge
for cancellation or no show.
20. If I need help, can I talk to
a live person?
Yes. If you need assistance, you can reach a operator at star(*)
21. How many people may participate on one call?
The system default is set for 6 people at a time, but a simple
request prior to the call advising that you require some additional
lines can be done. In addition you can request the default
to be as many lines as you or your company require.
22. How many lines can I connect
at one time?
Volo guarantees to have lines available for you whenever you
need them. By default, different services allow a specific
number of lines in each conference, but these settings can
be altered to suit your needs by placing a quick phone call
to any of our Customer Service representatives.· 800
MeetMe: Our default setting for these conferences is 6 lines.
If you need access for more than 40 lines, call Customer Service
to have the settings on your account increased. · 800
Operator Assisted: By default, these conferences hold up to
6 lines. If you need to connect more than 6 interactive lines
to a conference, be sure to notify the Customer Service representative
when you are making your reservation. · 800 Listen-Only:
Listen-only conferences can hold up to 100 lines at any time.
23. What do I need for a Reservation less Conference?
To use audio conferencing, participants only need a touch-tone
telephone.
24. How can you offer such a low
price without compromising service or quality?
Conferencing is the only thing we do. It's not a side business,
as with most of the large companies.
Advanced Technology: We've teamed with industry
leaders in technology in order to service our customers with
a premium service in the most efficient manner possible. Automating
the processes of billing, conference setup, and conference
management have made it possible for us to perform these day-to-day
duties with very little hands-on management and low cost overhead.
Quality/Efficiently: We do everything within
our power to make sure that your conference is performed flawlessly.
Network Monitoring: 24/7 comprising of usage
statistics and any alarms.
25. What’s the difference between
800 Operator assisted and 800 MeetMe?
Many of our customers are accustomed to using reservation-based
services like 800 Operator assisted for most of their conference
calling (such as AT&T). There are some great advantages
to using the latest "reservation-less" technology
(800 MeetMe).
26. Here are some helpful guidelines to help you understand
which type of service might be best for you:
Reservation-less:
· 800 MeetMe conferences do not require any reservations
after initial setup. Your subscriber/access codes are active
24/7 for your convenience.
· Any 800 Operator-Assisted conferences or other Event
Services must be scheduled in advance each time you need to
conference in order for your codes to be activated. Access
codes will only be active for the day(s) and time(s) that
you specify in your reservation.
Call Services:
· 800 MeetMe offers a variety of touch-tone commands
such as dial-out, individual line muting, and additional features.
An operator can be called for assistance by pressing *0.
· 800 Operator Assisted conferences offer no touch-tone
commands, but can be customized with unique codes or call
titles, entry tones, and recording. For operator assistance,
call 866.711.2663 from a line outside of the conference.
· Recording is available on 800 MeetMe conferences
only by reserving the recording service separately through
our Customer Service team (as you would for an Event Services
conference call).
Billing Info:
· 800 MeetMe makes available a complete
listing of each caller's phone number and the length of time
they were connected to the conference. This detail is available
for no charge via email at the close of each billing period
· 800 Operator Assisted conferences
allow you to choose one of 3 complimentary reports, sent the
day after the conference call, which list the number of callers
in each area code or state. Reports which list each caller’s
phone number are available for an additional charge.
· 800 MeetMe conferences can be assigned
a billing reference which will appear on your invoice, but
the same billing reference must apply to ALL conferences which
take place utilizing that unique set of codes.
· With 800 Operator Assisted, billing references can
be customized so that each conference call can list a different
reference, whether or not the code changes.
Price & Billing:
· With 800 MeetMe no reservation fees or minimum charges
apply to any conference calls.
· Each 800 Operator Assisted conference is subject
to a $6 reservation fee, and a $50 minimum charge (if the
cost of your conference usage does not equal at least this
much). Cancellation and change fees also apply if less than
2 hours notice is given.
· 800 MeetMe conferences are billed for the exact number
of minutes used by each caller. Billing begins when the first
caller connects, even if they are waiting on hold for the
chairperson to activate the conference.
· 800 Operator Assisted conferences are billed using
an average of the number of minutes online for each caller.
This means that your early callers and anyone who might join
late bill help balance out the average number of minutes online.
The average is then multiplied by the total number of callers
to obtain the “billable minutes” of your conference
call.
27. What is the price of Premium features?
Please contact our support center for answers to your pricing
questions.
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